This page explains how to delete your account in the Wave app (Android and iPhone) and on the Wave website, what we delete, and what we keep and for how long. Wave (wavesite.ai) runs the app and this page.
You can delete your account in the app, or ask us here without signing in.
Option 1: delete in the app
- Open the Wave app and sign in.
- Tap More, then the Settings button at the top, then Delete account at the bottom of Settings.
- Wave shows anything that still needs your account. Finish those first (see "Before you start" below).
- Confirm with your password or a code sent to your email, and your authenticator code if two-step sign-in is on.
- Your account is now set to close in 7 days. You will get an email.
- You can cancel at any time in those 7 days from the same screen.
- After the 7 days the account is deleted, normally within an hour, and you get a second email.
If something new is still open when the 7 days end (for example a trade opened by a copy), deletion waits until it is finished.
Option 2: ask us without signing in
If you cannot use the app, send this form. Your request becomes a support ticket that our team answers from [email protected]. You can also email [email protected] from the email on your account, with the subject "Delete my account".
What happens next:
- Before acting, support writes to the email address on the account to confirm that the request comes from you.
- Support checks for anything still open (see "Before you start") and tells you what to finish.
- Support then schedules the same deletion as the app: the same 7-day wait and the same emails. You can cancel in those 7 days by replying to support.
- After the 7 days the account is deleted, normally within an hour, and you get an email when it is done.
Before you start
Some things must be finished before an account can be deleted. The app shows you a list of anything still open. You will need to:
- Close your open trades on connected broker accounts.
- Withdraw your Earnings. Earnings that are not withdrawn block deletion. Withdrawals are paid in crypto and need a passed identity check. If you still have Earnings, withdraw them on the website first; the Google Play app does not show Earnings.
- Wait for pending withdrawals and purchases to finish.
- Stop copying: end every strategy you copy, including any you follow through the older copy-trading service, and wait for copied trades to be settled.
- If you are a copy master: close your strategy to new followers, remove your followers or close the strategy, and withdraw your copy-master earnings.
- Remove any self-copy setup between your own MT5 accounts.
Please also know:
- Your Gas is lost when the account closes. Gas cannot be refunded or moved to another account. You will be asked to tick a box to accept this.
- Copy earnings that have not yet reached your Earnings balance are lost. You will be asked to accept this too.
- Unpaid copy fees are written off, but the record of them is kept.
- Download your data first if you want a copy: in the app go to Settings, then Download my data. You cannot get it after deletion.
- Deletion can be paused for a short time while Wave finishes moving to new servers. If the app says so, try again later.
What we delete
When your account is deleted:
- Your name, email, username, profile photo link, bio, phone number, Telegram handle and trading alias are removed from your profile. Your account shows as "Deleted User".
- Saved broker logins and passwords are deleted, and your broker accounts are disconnected from Wave.
- Imported trade history from your broker accounts is deleted when they are disconnected.
- Journal pictures are deleted.
- You are signed out on all devices, all API access keys stop working, and phone notifications to your devices stop.
- Your two-step sign-in (2FA) secret is deleted, and your Google and Telegram sign-in links are removed. (If the account was banned, the Google and Telegram links are kept so the ban still applies to them.)
- Your Gas balance is set to zero.
- If people still follow you through the older copy-trading service, those subscriptions are ended.
What we keep, and for how long
"No fixed end date" means we have not yet set a time limit. We will add one to this page and to our privacy policy when we set it.
| What | Why | How long |
|---|---|---|
| Your posts, comments and signals | So conversations still make sense. They show under "Deleted User". | No fixed end date |
| Direct messages you sent | They are also part of the other person's conversation | No fixed end date |
| Journal notes (not pictures) | Kept with the account record | No fixed end date |
| Help tickets and their files and screenshots (stored encrypted), and this form's request | Support records | No fixed end date |
| Assistant chats, remembered facts, reminders and the assistant activity record | Kept with the account record | No fixed end date |
| The rest of the account record: country, language, welcome survey answers, invite code and who invited you, role and tier, and the scrambled password copy | Kept with the account record | No fixed end date |
| Security and activity records (sign-ins, devices, IP addresses, and your old username on each action), sessions, accepted terms, email change history | Security and proof of what was agreed | No fixed end date |
| Broker connection attempts (login, server, account holder's name, IP address) | Security and support | No fixed end date |
| Passwords Wave created for a partner broker or Nextstar account, and Nextstar access keys (stored encrypted) | Kept with the account record | No fixed end date |
| Identity documents (ID photos, selfie, proof of address, other files), full name and date of birth | Legal and anti-fraud duties | 5 years after the account closes, stored encrypted. Then deleted. |
| The rest of the identity check record: document type, country, expiry date, the decision and its reasons, reviewer requests, any appeal you sent and its answer, and the dates | Proof the check happened | No fixed end date |
| Trade records, payment records, wallet records, withdrawals and copy fee records | Legal, tax and accounting duties | No fixed end date |
| A scrambled key made from your email and from your verified identity | To stop a second welcome Gas bonus for the same person | No fixed end date |
| The record of your deletion request | To answer "your account was deleted" if you sign in again | No fixed end date |
| Telegram activity record (if you linked Telegram) | Security | 400 days |
| Your Telegram link in Wave's Telegram service (Telegram ID, first name, username, language, chat) | Removed the next time you write to Wave's bot | Until then |
| Telegram group signal readings and example messages (if you added Wave's bot to a group) | The group's signal history | No fixed end date |
| Meeting chat and polls | Other people in the meeting | 30 days |
| Who joined a meeting | Safety | 90 days |
| Meeting recordings you appear in | Hosts' recordings | File deleted 30 days after the meeting. Record of it: 180 days. |
| AI meeting notes | Hosts' notes | 180 days |
| Remote help (Wave Assist) session records | Safety | 180 days |
| Equity history in MT5 Cloud | Account history | 400 days |
| Backups | Disaster recovery | Database copy on our server: 7 days. Encrypted off-site copies: daily for 14 days, monthly for 12 months. Then deleted. |
Data held outside Wave's own servers
- Sign-in service (Wave Auth Engine, auth.wavesite.ai): it holds your email, password and display name. It is shared with the older Wave site, and it is not deleted when your Wave account is deleted. To ask for it to be removed too, email [email protected].
- Trade history service (MyFXPaddy MT5 API): if your trade history was imported through it, it may keep your broker login and password after you disconnect or delete your account.
- Partner broker or Nextstar account: if Wave opened one for you, that account stays with the partner. Close it with them directly.
- Profile photo: the photo file stays at our image host (Cloudinary) after deletion, at its old link. Wave no longer shows or links to it.
- AI, email and other providers listed in our privacy policy keep data under their own terms.
If you change your mind
You can cancel during the 7 days. After that, the account cannot be brought back, and Gas and any lost earnings cannot be returned. If you join Wave again later, you will not get a second welcome Gas bonus.
Questions
Email [email protected]
Read our privacy policy.